FAQ

  • Our standard offers are per room per night, inclusive of 5% service charge, 10% government tax (VAT) and below benefits:
  • Inclusive daily International Buffet breakfast for 2 persons per room;
  • Complimentary wireless internet access throughout hotel;
  • Free access to Fitness Centre, Sauna, Swimming pool;
  • Room request are subject to availability at the time of booking;
  • Meal rates are exclusive of beverage.

1.Breakfast included option

  • Meal for child less than 5 ages is complimentary
  • Child from 5 – 11.99 ages sharing same bed with parents will be charged VND 225.000 Nett/ CHD/ R/ N
  • Child from 12.00 years old sharing same bed with parents will be charged VND 450.000 Nett/ CHD/ R/ N
  • Extra bed VND450.000 NETT/ unit / night

2.Breakfast not included option

  • Meal for child less than 5 ages is complimentary
  • Child from 5 – 11.99 ages sharing same bed with parents will be charged VND 100.000 Nett/ CHD/ R/ N
  • Child from 12.00 years old sharing same bed with parents will be charged VND 200.000 Nett/ CHD/ R/ N
  • Extra bed VND650.000 NETT/ unit/ night
  • Check-in time cannot be guaranteed prior to 14.00 hours. Immediate check-in prior to 14.00 requires full pre-registration, unless prior arrangements are made direct with the hotel;
  • Check-out time is 12.00 hours at all Hotels, unless prior arrangements are made direct with the hotel;
  • Check out time until 18:00 : Half charge;
  • Check out time after 18:00 : Full charge. Day use room
  • Early departure will not be eliminated from booking confirmation and be nonrefundable
Normal Season Peak Season Cancellation charge
> 7 days > 7 days (08 Feb 2016 – 14 Feb 2016)(29 Apr 2016 – 01 May 2016)(24 Dec 2016 – 02 Jan 2017)(26 Jan 2017 – 04 Feb 2017) No charge
4 – 7 days 15 – 30 days 50 % charge
2 – 3 days 7 – 14 days 75 % charge
< 2 days < 7 days 100 % charge
No show 100% charge
  • An Incidental deposit of VND 450,000/R/N or USD 25/Room/Nights will be collected upon check in and will be returned to guests after balanced upon check out.
  • Please be kindly advised that deposit by credit cards will be returned following bank’s timeline

1.Account VND: 8021112345368

Account Name: Công ty TNHH Thiên Trường An

Name of bank: Ngân hàng TMCP Quân Đội – Chi Nhánh Khánh Hòa

Swift Code: MSCBVNVX

Bank address: 9F Le Thanh Ton street, Nha Trang City, Khanh Hoa Province

2. Account USD: 0581370752680

Account Name: Cong ty TNHH Thien Truong An

Name of bank: Join Stock Commercial Bank For Foreign Trade Of Viet Nam

Swift Code: BFTVVNVX

Bank address: 21 Le Thanh Phuong Street, Van Thang Ward, Nha Trang City, Khanh Hoa

3. Currency Exchange: Alana Nha Trang Beach Hotel applies a fixed currency exchange which is announced by national bank. The currency exchange will be adjusted by the 27th date of each month (if any). The hotel holds the right to proceed all payments under mentioned currency exchange without any responsibility of complaints regarding to this issue.